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Individual Health Advocacy Service

I Require Advocacy

Our Individual Health Advocacy service is available to anyone in Western Australia. Our advocates will listen to you with respect and kindness.

To speak to an advocate, call

or email

Anyone can contact us for information, but we are only able to provide advocacy support to the person asking for our help, or their legal guardian.

What to expect

When you contact us, we will ask you questions about your situation to get an idea of the kind of support you need. We may also collect some demographic details from you. In some cases, we will be able to give you the information you need straight away, or refer you to another service.

We aren’t always able to help straight away. If we don’t have an advocate available to help when you first contact us, we will put your name on a waiting list and let you know how long you might be waiting for support.

We always try to help people as soon as we can, and to prioritise the most urgent issues.

Once you have been allocated an advocate, they will contact you to talk about the issue you are facing and discuss how they can support you.

The advocate will:

  • Listen to you and get an understanding of the issue
  • Provide you with information about services, supports, and resources that may help
  • Talk to you about your options, and explain any potential barriers
  • Ask you what you would like to happen and help you make your own choices 
  • Encourage and support you to stand up for your rights and be heard 
  • Talk about how they will stay in contact with you

We support people with specific issues and don’t provide ongoing advocacy. We will close your case if:

  • You ask us to
  • You get a positive outcome
  • You decide to get help from another service
  • We can no longer help you. This might be because we have tried all options, or because the outcome you want is not achievable
  • We have tried to contact you and you have not returned our emails or calls (we will try several times and give you time to respond)

Health Consumers’ Council does NOT provide crisis support. In an emergency, please call 000.

If you are seeking health information for non-urgent issues, please call Health Direct on 1800 022 222 to speak to a registered nurse.

If you need to talk to someone urgently, or are looking for immediate mental health support, please contact:


Crisis Care (24/7): 1800 199 008

Mental Health Emergency Response Line (24/7)
Metro: 1300 555 788
Peel: 1800 676 822
Regional: 1800 552 002

Lifeline (24/7):
Call: 13 11 14
Text: 0477 13 11 14
Chat online: https://www.lifeline.org.au/crisis-chat/

Mental Health Advocacy Service for involuntary mental health consumers: 1800 999 057
(Mon-Fri 8.30am-4.30pm)

1800 Respect (24/7): 1800 737 732

Women’s Domestic Violence Helpline (24/7): 1800 007 339

Men’s Domestic Violence Helpline (24/7): 1800 000 599

For translating and interpreter services, please call TIS National on 131 450

Health Consumers’ Council is an independent, not-for-profit community-based organisation, and does not have the statutory powers to effect change or to require responses from health service providers. Occasionally, despite the best efforts of HCC staff, an issue will remain unresolved.

HCC reserves the right to withdraw its services and might, where appropriate, suggest continuing action in another forum.

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(08) 9221 3422

Call us on weekdays between 9.00am and 4.30pm.

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Send us an email using our contact form.

  • Office Location

    Unit 4, 434 Lord Street
    MOUNT LAWLEY
    Western Australia 6050

  • Postal Address

    PO. Box 923
    MOUNT LAWLEY
    WA 6929

  • Opening Hours

    Monday to Friday
    9:00am to 4:30pm
    Closed public holidays

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Health Consumers’ Council acknowledges Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation. We pay our respects to Elders past, present and emerging. Australia always was and always will be Aboriginal land.

Health Consumers’ Council recognises the individual and collective expertise of those living with health challenges. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of partnering to achieve better health outcomes for all.

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Thank you for your interest in becoming a Health Consumers’ Council member. Membership applications will be reviewed by the HCC Management Committee, usually once per month. We will contact you once your application has been approved.


Please have a read of our vision, purpose and values at www.hconc.org.au/provider/join-us


By submitting this application, you acknowledge that your information will be added to our membership register. You will receive occasional member communications and can update your preferences at any time.

Acknowledgements

Health Consumers’ Council acknowledges Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation. We pay our respects to Elders past, present and emerging. Australia always was and always will be Aboriginal land.

Health Consumers’ Council recognises the individual and collective expertise of those living with health challenges. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of partnering to achieve better health outcomes for all.

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