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Centering consumers in health.

The Health Consumers’ Council of WA (HCC) are the independent voice advocating for health consumers in Western Australia. We empower consumers to advocate for their needs, shaping healthcare policy and practice to improve patient experiences.

I need help

Contact our team to help you through complex issues, advocate for your rights, and empower you to make informed decisions. We're here to help.

I need info

We've got info on our health system, your health rights, how to tell someone if something isn’t right, how to make a complaint and more.

I want change

Help us shape health care with your lived-experience. Get involved through our resources, workshops, training, and consumer opportunities.

Patients Caregivers Customers Communities West Aussies are a health consumers.

We are WA’s independent voice for health consumers on health policy, planning and decision making.

We advocate for your health and wellbeing needs, and support the rights of everyone in Western Australia.

Since 1994, we have worked to ensure the involvement of consumers, carers, and community members in healthcare, towards a shared goal of improving the health and wellbeing of everyone in WA.

We are committed to fighting against systemic discrimination in the healthcare system. We encourage people in remote and regional WA to use our services. We want everyone in the WA community to have the support of an independent community voice in health.

Health sector workshops

We've got workshops, training and resources for health sector professionals to engage effectively with health consumers.

Engaging consumers

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Consumer opportunities

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“Just to say thank you to everyone who did help me, the HCC advocacy service is essential to the whole health service, not just the patients. My advocate was excellent in all areas from knowledge, communication and care to me at all times.”
CLIENTIndividual Advocacy Service
“[My advocate] helped greatly, she managed to get a positive result even. I tried for months and months to get my desired outcome with no progress in sight, so the help [advocate] gave me was instrumental.”
CLIENTIndividual Advocacy Service
“Without [advocate] and the service, I would not have felt able to continue on until the conclusion and believe that the help that I was given was vital to me in dealing with the issue then and now.”
CLIENTIndividual Advocacy Service
“I found [the facilitator] so incredibly engaging. Within 5 minutes I felt that I knew her already and was comfortable to have open and safe discussions, as were others in the meeting. I appreciate that we went over time because, although we were a small group, we had lots of questions and productive discussions. I really value the experience of joining this meeting.”
CLIENTWorkshop & training

Health Consumers' Council Membership Form

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Thank you for your interest in becoming a Health Consumers’ Council member. Membership applications will be reviewed by the HCC Management Committee, usually once per month. We will contact you once your application has been approved.


Please have a read of our vision, purpose and values at www.hconc.org.au/provider/join-us


By submitting this application, you acknowledge that your information will be added to our membership register. You will receive occasional member communications and can update your preferences at any time.

Acknowledgements

Health Consumers’ Council acknowledges Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation. We pay our respects to Elders past, present and emerging. Australia always was and always will be Aboriginal land.

Health Consumers’ Council recognises the individual and collective expertise of those living with health challenges. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of partnering to achieve better health outcomes for all.

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