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Our Values

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Health Consumers’ Council (HCC) was founded in 1994 as an independent, not-for-profit organisation. We are a trusted voice representing the interests of health consumers, carers, and community members; ensuring consumers are at the heart of health policy, planning, research and service delivery.

Vision

Equitable, person-centred, quality health care, and improved health outcomes and experiences for everyone in WA

Purpose

To amplify and champion the voices of WA health consumers to drive positive outcomes in health and healthcare

Our Focus Areas:

  • Deliver individual advocacy and health rights information
  • Advocate for the collective interests of health consumers at a systemic level
  • Harness and build people power through consumer partnership and leadership
  • Strengthen our financial sustainability
  • Ensure a strong and agile organisation

Our Values

Equity and inclusivity

We are proactive at seeking out and elevating the perspectives of people who are disadvantaged by existing structures.

Compassion

We bring kindness to the work that we do and the way we treat each other. We care for our people, supporting them so they can care for others. ­

Collaboration

We prioritise relationships as the key to making change happen.­ We seek to bring all voices and experiences into discussions.

Courage

We are not afraid to stand up for consumer rights in the face of conflicting views ­

Care

We take care of the community’s perspectives and stories that are shared with us and are careful with the funds that we receive. We understand the privilege of doing this work and carry consumer stories into every encounter

Integrity

As we hold health services to account, we also hold ourselves to account for upholding the highest standards of integrity and ethics in our work ­

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(08) 9221 3422

Call us on weekdays between 9.00am and 4.30pm.

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Send us an email using our contact form.

  • Office Location

    Unit 4, 434 Lord Street
    MOUNT LAWLEY
    Western Australia 6050

  • Postal Address

    PO. Box 923
    MOUNT LAWLEY
    WA 6929

  • Opening Hours

    Monday to Friday
    9:00am to 4:30pm
    Closed public holidays

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Health Consumers’ Council acknowledges Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation. We pay our respects to Elders past, present and emerging. Australia always was and always will be Aboriginal land.

Health Consumers’ Council recognises the individual and collective expertise of those living with health challenges. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of partnering to achieve better health outcomes for all.

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Health Consumers' Council Membership Form

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Thank you for your interest in becoming a Health Consumers’ Council member. Membership applications will be reviewed by the HCC Management Committee, usually once per month. We will contact you once your application has been approved.


Please have a read of our vision, purpose and values at www.hconc.org.au/provider/join-us


By submitting this application, you acknowledge that your information will be added to our membership register. You will receive occasional member communications and can update your preferences at any time.

Acknowledgements

Health Consumers’ Council acknowledges Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation. We pay our respects to Elders past, present and emerging. Australia always was and always will be Aboriginal land.

Health Consumers’ Council recognises the individual and collective expertise of those living with health challenges. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of partnering to achieve better health outcomes for all.

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