Health Consumers Council Icon
Phone 9221 3422
Make a Donation
Quick exit
08 9221 3422
Make a Donation
Quick exit
Health Consumers Council Icon

Main Menu

Services Menu

Individual Health Advocacy Service

What is Individual Health Advocacy?

Individual health advocacy is when an advocate supports a person to stand up for their healthcare rights. An advocate is a person who offers independent support to someone who feels they are not being heard.

A Health Consumers’ Council advocate will stand with you, or speak up on your behalf, to make sure you are being heard.

We will support you to resolve issues or concerns, work with you if you believe you have been treated unfairly, and help you build your capacity to ensure your healthcare rights are upheld.

Health Consumers’ Council provides a free individual health advocacy service to anyone in Western Australia who is having an issue in the health system. You don’t need to be a Health Consumers’ Council member to access this service.

I Require Advocacy

Navigating Health in WA

How to Make a Complaint

How to Access Medical Records

Information and Resources

Legal Options

Feedback on Our Service

To speak to an advocate, call

or email

An advocate will:

  • Be empathetic and work with you
  • Provide support to help you have your needs met within the health system

Please be aware that we cannot:

  • Provide medical, legal or financial advice
  • Investigate complaints or require services to take action
  • Manage or coordinate services (such as finding you a house or applying for a benefit)
  • Provide you with personal care or support workers
  • Provide mediation or counselling
  • Provide crisis support
  • Make decisions for you
  • Provide support outside of WA

If we are unable to support you, we will explain why and do our best to connect you with a service that can help. 

For translating and interpreting services, please call TIS National on

or ask us to organise this for you.

Phone Icon
(08) 9221 3422

Call us on weekdays between 9.00am and 4.30pm.

Mail Icon
Send us a message

Send us an email using our contact form.

  • Office Location

    Unit 4, 434 Lord Street
    MOUNT LAWLEY
    Western Australia 6050

  • Postal Address

    PO. Box 923
    MOUNT LAWLEY
    WA 6929

  • Opening Hours

    Monday to Friday
    9:00am to 4:30pm
    Closed public holidays

Registered Charity Symbol
Facebook X-twitter Linkedin

Health Consumers’ Council acknowledges Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation. We pay our respects to Elders past, present and emerging. Australia always was and always will be Aboriginal land.

Health Consumers’ Council recognises the individual and collective expertise of those living with health challenges. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of partnering to achieve better health outcomes for all.

Designed by DropIN Solutions

Health Consumers' Council Membership Form

Close

Thank you for your interest in becoming a Health Consumers’ Council member. Membership applications will be reviewed by the HCC Management Committee, usually once per month. We will contact you once your application has been approved.


Please have a read of our vision, purpose and values at www.hconc.org.au/provider/join-us


By submitting this application, you acknowledge that your information will be added to our membership register. You will receive occasional member communications and can update your preferences at any time.

Acknowledgements

Health Consumers’ Council acknowledges Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on, specifically the Whadjuk people of the Noongar nation. We pay our respects to Elders past, present and emerging. Australia always was and always will be Aboriginal land.

Health Consumers’ Council recognises the individual and collective expertise of those living with health challenges. We recognise their vital contribution at all levels and value the courage of those who share this unique perspective for the purpose of partnering to achieve better health outcomes for all.

Close
Skip to content